The residential lettings game is your agent minimising the risk or are sales his forte

The professional approach by Tailor Made Letting Agents in Poole Dorset So your a landlord and you hopefully you have found a tenant with a great job and good credit score. So what more can go wrong ? Plenty says Jamie Rolls of Tailor Made Management "In my experience it happens so often where a Landlord deals direct with a tenant that things turn to pot as essentially there can be a clash of personalities over the most minor of issues resulting in failed co-operation" Are you a Landlord who has fallen out with the tenant where the tenant has then gone out of his way to make things as difficult as possible for you directly or through your property agency. Or maybe you are a Landlord and the tenant has fallen out with your Agent. What then?

Residential property management is in many ways a game of chess. A professional experienced rental agent will have come across every possible scenario over many years and learned through their own mistakes or systems what works and what will exacerbate problems as opposed to resolving them. An agent worth his salt will know that in dealing with a rented property issue that tackling the matter in the wrong way can result in total breakdown in communications between all concerned. A letting agent is in-fact only a middle man, yet reality is that he is working for the person that pays him "the owner". The Letting agent therefore must take the role of ambassador to achieve the best result for all concerned. Not easy when your paymaster is the owner yet the tenant is expecting a great service from the agent they chose to rent through.

So the Letting Agent must never fall out with a tenant they must at all costs maintain the communication irrespective of how testing and difficult a tenant may prove to be. The best agents have deaf ears to insults and will simply do what they need to do to make the problem go away. So when a tenant has had no electricity for two days and several electricians cannot find the cause a good agent will ensure that the tenant remains in the loop of every effort made to tackle the issue. Even if its only one line texts or emails. If the tenant can see that there is something happening then it will soften the frustration. Left alone without any news and you may get them festering and be on your way to trading insults, a situation that will leave a barrier between you and the tenant for the rest of the contract.

Maintaining good communication is where a letting agent will excel. At Tailor Made Lettings we have always looked to manage a tenants expectations whilst carrying out the Landlords instructions. The best way to achieve this is to leave very little to chance. The main keyword used in our office is Preconditioning. This means that from day one of marketing a property our policy of preconditioning becomes effective. If an inventory is done attach the carpet cleaning receipt to it and the cleaners bill. In the letter enclosing the inventory mention the clean has been done in readiness for their occupation. prior to the end of the tenancy if they are vacating in a letter make sure you precondition the tenant and recall the cleaning bill suggest that they may like to use the same cleaners where 2 cleaners spent 5 hours cleaning internally. In this way it may mean the tenant will not ask their own cleaning lady to come in for an hour and dust down. This is one example of many where proper management is ensuring a happy ending.

So many times I have been to Letting Agent seminars listened to a speaker then met with fellow agents in the bar and listened to stories of how they do not take any nonsense from a tenant and give them what for. Recently i met an estate agent just going into the property rental business because of the recession, she commented on how after a property inspection she gave the tenant hell because of the state the apartment was in. You can bet your life that the tenant on the firing end of such attitude was belittled and most probably alienated. This means that the Landlords representative may have lost the ability to be able to sensibly deal with the tenant in the future.

Examples The Inspection process My approach to inspections is to drop the tenant a friendly email along the lines of "hi we are due to make a report to the landlord on the progress of the tenancy are there any issues we need to make him aware of. Also advise if we can pop in and do a routine inspection as we would like to confirm to the owner that the apartment is well maintained and would like to send the owner a few pics to support this" Then if an inspection is made and the place is a state, do not go off on one. My line is "thanks for letting us inspect the property it may have been too short notice as photographing it as it was would not reflect well, maybe we can pop back middle next week. What day would be best for you"

The Deposit issue Experience has shown that where good preconditioning has been performed there is less likelihood of fall-outs between parties. Hence prior to a tenant vacating we offer as part of our service a fast track tenant deposit return system where we help the tenant make sure that everything is booked to be done before the hand back day. Again precondition a tenant in a letter suggesting they book a carpet cleaner in early so to avoid stress last minute if none are available. We offer our own people to meet and quote to clean carpet clean or put right any damages. That way we are seen to be working with the tenant to get back the deposit.

Another common error made by many agents renting property is to receive a report from a tenant about some accidental damage. When a tenant reports the damage they often say they will sort it out when they leave and the agent simply thinks yes great make a note of that. This to me is not the correct way to deal with accidental damage. When a tenant leaves a property their minds are usually on the next home not the one they are in. As with all moves costs arise beyond their initial expectations. The last thing a tenant will want to sort out is spending money on the property they are vacating so they move hoping the burnt carpet will have been forgotten. The key here is to tackle the problem on the day you are told about it mid tenancy. Again a letter to thank the tenant for bringing this to your attention and for wanting the matter dealt with and tell the tenant you will send in your carpet man to quote for the damage and you will shop around to find a bargain deal for the tenant. Notify the owner you have sourced a replacement and get the job done ASAP. It means one less issue at the end. These are but a few simple ways in which to tackle matters efficiently. If you have belittled insulted or upset the tenant in anyway then if the day comes he gets made redundant and cannot pay the rent he will simply clam up and avoid having to visit the arrogant agent who he cannot stand.

For the Letting agent Communication is king. I hope you can see that good methodology works and to benefit from such fine tuning can only mean using a specialist property manager. Do you really think the sales agent who dabbles in lettings to pay his stationary bill and rent will have a strategy. Lets face it for the sales agent when the sales market gets busy it will be all hands to the pump. That's the way it is down at the Tailor Made Sandbanks Dorset office and hence we have a separate office and team for rrental management office in Poole town centre.

Tailor Made Letting Agents 234 High Street North Poole Dorset BH15 1DY www.tailormadelettings.co.uk tel. 01202 673454

Sandbanks property rental strong for luxury homes Poole Dorset

Letting Agents Tailor Made Lettings have rented out Ripplesea a beautiful home on the Sandbanks bay in Poole Dorset

This beautiful home has been rented on long term rental contract and the new occupants will enjoy panoramic harbour views and the bustling waterside activity of Sandbanks.

Tailor Made Lettings are in need of similar luxury homes across the Poole area and recent rentals negotiated have been in Canford Cliffs, Westbourne, Broadstone,Westcliff, Branksome Park, Lower Parkstone all with rents in excess of 2500 per month

Landlords please contact our Poole town office for a rental brochure. The rental market has been very busy in the last 6 months so busy that we have a shortage of property to market. Rents have increase but so has demand Jamie Rolls of Tailor Made quotes

its not uncommon for City people searching for the right property to rent for more than £5000 per month

. Lack of rental property has come about as Landlords cash in on the recent sales boom and buyers have mainly bought to occupy. The selling boom has removed a lot of rented homes from the market and as a result those Landlords that have remained are seeing improved returns. Tailor Made Lettings offer a rental analysis report where owners supply us with the address of the property and brief description. Tailor Made can then provide a report showing rentals over last 12 months in your street adjoining streets or a postcode area . For more info Contact Jamie Rolls 01202 673454 or email jamie@tailormadelettings.co.uk

www.tailormadelettings.co.uk

Fast moving rental market in Poole Dorset say Poole town centre Letting Agency Tailor Made Lettings

Try finding a property to rent in Poole Dorset The task is not an easy one as anything that is left on the market for more than 7 days tends to be very over priced or simply not of a standard acceptable to the price range its in. A quick glimpse at our website is a good indication of the residential letting market today. Our Tailor Made Letting agents website only has two properties available and we anticipate both will be rented to fully vetted tenants by the end of this week. The average time to rent out a house or apartment in Poole or Bournemouth for this market is now 7 days.

These figures are based on our Poole & Bournemouth operating area over the last 6 weeks during which time we have placed tenants in 14 properties from Westcliff to Sandbanks and as far West as Lytchett. Of course in this market where demand far exceeds supply finding a tenant is easy but Landlords should still be wary as in a market where there are few properties it normally means there are a lot of dubious people seeking to rent and rigorous vetting is still the best way to eliminate risk. Historic checks and credit checking is a must no matter who the person is check them out properly and ask your agent to provide details of the checks. The other check that a property owner should look into is the actual rental value. Many agents who do not specialize in renting homes do not keep their eye on the ball and we seen last month similar property rented out next door to each other with a discrepancy of One hundred & fifty pounds a month simply because it was easier for the estate agent to offer it at the same rent it had been let for for the past 18 months. Essentially the property came vacant and because of the agent it cost the landlord owner 1800 pounds for the 12 month rental. Are you getting the correct rental This is why at Tailor Made Lettings when a property comes up for renewal we use a market rental analysis system to create a written report for that particular street and the immediate surrounding location. The analysis creates a report dating back 12 months. Essentially you feed in property details bedrooms street detached etc and stats are produced and sent to the property owner for a decision on how much rent should be asked. The system works well where a tenant is due for renewal and when faced with a report detailing surrounding similar homes and the rentals for those homes the tenant is more inclined to accept an increase or at least negotiate, whereas without such proof a request to increase rent may result in being given notice by a tenant you do not want to lose.

Tailor Made Lettings are happy to provide owners with rental analysis report for your property. To obtain your report simply email us the address of the property, brief description, number bedrooms & postcode to jamie@tailormadelettings.co.uk or phone Poole 01202 673454 to go to our website click on our name Tailor Made Letting Agents

Poole letting agents fresh advice on buy to let property market

Buy to Let Poole Dorset

The last few months has seen the property market booming in Poole Dorset. So what is happening with the the buy to let market. On the face of it the market is very good with a shortage of property and plenty of prospective tenant inquiries. Wind the clock back 5 years to the time when many property owners who invested in property couldn't sell and were then faced with having to rent their property. Turned out quite a good option because of the low interest rates. So here we are 5 years on with a mini boom and a threat of Government having to take more drastic action to slow the market down and Banks finally happy to lend to buyers. The result has been many of those owners taking advantage and cashing in and many who wanted to buy their own homes buying. In the short term this has left a shortage of rental property in the Poole Area and rents have soared. However Agents are finding they are not replenishing their stocks and seeing more move out's than move in's. Great news for those that have decided to remain Landlords or who are looking at buying a property to rent out. Through our agency we can report that our recognized professional property owners, the smart money have been buying renters. They have been making low offers and gaining high rents believing they are yet again on a rising market for the next two maybe 3 years. The shortage of rental property means that over the last few months the average period to find a tenant has reduced from 3 weeks down to 10 days providing minimal void periods for those who invest. Infact in the last 2 months we have seen 3 purchases where we have advised the buyer/landlord to negotiate as part of the deal access to show the property between exchange and completion resulting in a tenant signing up on or within days of the purchase. We have been pleased with the response to our Buy to Let comparable report/analysis and many property investors have looked at a potential property wondering if the figures quoted by the selling agent are accurate. Tailor Made Lettings given a street name and property description anywhere Poole or Bournemouth will be able to produce a written report detailing all rents asked in that street or within quarter of a mile of that location along with a few other useful stats. For instance consider Broadstone in Poole as a potential location to buy a house. The stats we have show that it is a location with fewest rentals yet has the most searches for rental property. Another trend that we are regularly seeing are end user buyers who look to Poole Dorset as a retirement location. Within the last 12 months 4 people have bought houses in and around the Lower Parkstone area with the sole intention of taking advantage of low prices renting for a number of years before re-modelling refurbishing in readiness for retirement. This trend came to my attention some years ago when a London headmaster arrived at our Sandbanks office. The client was 10 years off retirement was conscious he needed to buy now whilst still on a wage and could afford a mortgage, then in 8 years time he will start getting ready to make his move from the City to a beautiful home in a wonderful seaside town 10 minutes walk of Poole Harbour paying off the mortgage using his lump sum from his pension. Poole Dorset surely has to be one of the best places in Britain to live in. The Harbour,the beach,Purbecks, New Forest,Bournemouth town really make this a feel good area to live and to invest in. Why not call us to discuss potential locations for good investment properties 01202 673454

National publicity for Tailor Made estate agents in new iTV series Harbour Lives

Tailor Made estate agents Sandbanks Poole are regularly featured in this new TV series presented by Ben Fogle. Harbour Lives follows the lives of local people living and working around Poole harbour. First episode iTV is Friday 14th June 2013 at 8pm. This will provide superb national publicity for Poole Dorset and a welcome boost for Tailor Made estate agents on Sandbanks in Poole. If anyone is thinking of marketing their property in the Sandbanks Canford Cliffs Lilliput Lower Parkstone areas then nows the time to move quickly and list your property. Robert Dunford of Tailor Made Sandbanks comments "we are anticipating an imense amount of interest and already with the trailer advertising our website has seen a vast increase in traffic. Really am anticipating a lot of inquiries over the weeks the programme is going to run for. Harbour Lives iTV 8PM Friday 13th June 2013 episode One

A happy ending Stress avoided

A happy Landlord story

A developer shows us a detached 4 bedroom house which he intends buying demolishing and building 3 homes on it. The plans have not been drawn up so he figures he has 12 months before he will be ready to build. The purchase goes through and because there is a crack on the building I tell the owner to maintain the building insurance with the same insurer as the previous owner and to get his lawyer to obtain a copy of previous policy. Tailor Made Lettings are asked to find a tenant for 9 month rental.

We advertise and soon have an applicant who wants to rent it but does not want to give references so offers 6 months advance rental for a 6 month contract. He has just sold a house and will get his lawyer to send the 6 months rent and deposit on his completion day. I don’t get a great feeling about the applicant and therefore make a few of my own discreet inquiries and am advised by several people to be wary.

I arrange a meeting with the owner and explain that I have reservations. The owner says that as there is 6 months upfront he is not too bothered and we should proceed anyway.

I suggest that we tell the applicant that the owner has a bank insisting on Rent Guarantee/Legal Assistance Insurance and to get this cover he must have a credit check done as well as an Employers reference. The applicant is disgruntled but agrees to fill in the application form. When he first met us he stated he was a self employed car dealer yet the application form showed he was in fact employed as a jewellery buyer. Again a few discreet inquiries establish his employment is in fact his parent business.

I again meet with the Landlord and update him on the situation explaining that I was not certain that he worked where he said he did and my concern was that once his advanced rental was used up he would not pay and would not vacate. The Landlord advised he would take that chance and I responded that if the vetting passed the Insurers checks then we should take the rent Guarantee/Legal assistance cover.

The 6 months expired and the tenant asked to stay longer the owner agreed another 4 months as long as the advanced rental was paid over. No rent came and the tenant avoided all demands and continued to reside in the house. Two months on the tenant reported a blocked drain and the landlord refused to send anyone. I spoke to the Landlord and advised him to get the drains checked as there were a number of trees on the site and if there had been a collapse it maybe recoverable under his insurance because easily as we had maintained cover with the same insurer. At that point a claim was submitted and the same day an arrears claim was made to the Rent Guarantee insurers.

Over the next 3 months the mains drain into the property was completely replaced at the cost of the building insurer and the tenant was evicted under the legal expenses cover and the owner received a cheque for the outstanding rent less the policy excess.

In this example Property Management experience has been key in a happy ending. The owner obtained planning for two homes within a few weeks of obtaining possession.

Tenant causing damage ? what do you do ? So as a lanlord you have met the new tenants and they seem perfect both working with good jobs well dressed well spoken and good references. What more could you want?

Well they have been there 4 months and the agent has made the first inspection. The agent reports that the property is very messy but not damaged the tenants are simply untidy and perhaps careless and result could be a problem.

An inexperienced agent may write a stern letter and come down hard on the tenant. This should never be the first approach as it will alienate the relationship. The tenant agent relations should be maintained at early stages at all cost even if Landlord has fallen out. I have learnt through experience to tread carefully initially. Where things are not going well on initial inspections I have always returned to the office and written to the tenant saying "we are sorry you were not able to have the property ready for our inspection it maybe we did not give you enough time to get the house presentable as we are keen to present a good report to the owner, perhaps we could return in a weeks time please confirm your co-operation.

Now we have a situation where subtly the hint has been made without talking down at the tenants.Thereafter if they simply ignore a sterner approach can be adopted. So the agent has returned to the property and this time it is neat and tidy clothes are in laundry or wardrobes plates removed from floors and coffee tables and the agent report states that due to carelessness the newish cream carpets will not survive the term of their occupation as already stains from footprints and spillages have caused damage that may not clean.

Most agents at this point would warn the tenants that they are causing damages and they will expect them to remedy the damage by the expiry of the tenancy.

Many discussions over my 30 years with other agents in asking what course of action they would take they all respond similarly. Along the lines that they log it, then demjand tenant action and warn owner, then do nothing until, the expiry of the tenancy.

This is not the correct way to address the issue, it needs to be tackled with direct action immediately. Again from experience the last thing a tenant proven to be careless is interested in at the end of their term is the property they are leavingt. Their focus will be on the new property and will not give 100% commitment to the property they are vacating mentally or financially

So we are mid term and the carpets look like they will definately need replacing. Its at this point AN agent should insist the tenant tackles the issue today not tomorrow. The agent should tell the tenant how old the carpet is and obtain a price for professional cleaning and pass it to the tenant. Warn the tenant that if it doesnt clean they maybe responsible to replace. Ignore promises that they will sort it all when they vacate. The pressure must be placed on them whilst they are in the property. If the cleaning has worked they may be more cautious and tidy in future, if it has not worked and the damage is obvious then an agent should stick 2 or 3 replacement carpet quotes under the tenants nose saying that the owner intends to replace and they must pay. Its easier to pursue them legally whilst they are in your property.

It is the owners responsibility to make the decisions to enforce action keep in mind an agent is only a go-between. In making decisions fare wear & tear needs to be a consideration and the law courts will hold very little value of a carpet that is over 6 years old. A good agent will have the condition of the carpet reflected in the inventory but age will play a major factor in any dispute.

This example deals with carpets but can be applied to any other damage seen in the property.

Many owners read a report and think the agent will tackle it further, the agent is their to advise and administer your instruction if it falls within the law and the agents remit. However if anything is mentioned in the report then an owner should be pro-active in tackling the issue sooner rather than later