Showing posts with label letting agents. Show all posts
Showing posts with label letting agents. Show all posts

Thursday, November 6, 2014

Business Networking are you overdosing ????

Don't get me wrong I love a bit of networking particularly where it involves golf, food and drink
For many people business networking has become a way of life, the concept of meeting like minded entrepreneurs and creating trust in the hope of acquiring new business is wonderful and does work. Business network groups spring up everywhere and every month there is a new group/community inviting you to spend time in their meetings. The question I raise is do some people simply spend too much time at networking events at a cost to their own business.
There are people involved in this form of business promotion who live and breathe it. I can see that it does provide many people with more than just promotional value and can give people in business a needed confidence boost to be part of a business group, often once they become known in once circle these people join every network group around and often create a social life from their network contacts.I know a number of people who have little self confidence who thrive in these environments. Yet what is the true value to a business in pure time spent.
Networking face to face is a very good thing but I would ask you the question what are the alternatives to spending many hours a week sipping coffee and socializing on the slight chance you may get publicity and maybe a lead. There are people who spend up-to 15 hours plus a week maybe they gain maybe they don't but have they ever stopped to calculate
Some 15 years ago I took the decision to reduce my involvement in networking after my own experiment suggested i was losing business by spending a morning at such meetings.
The first step was to evaluate results over 4 meetings. My first task was to log meticulously who I met and what benefits I expected to gain as a result of the person to person meetings.
In 4 meetings I listed per meeting between 6 to 8 people that I engaged meaningfully per meeting of those 27 persons 5 were new to me.
So out of the 22 people, most I had known from joining 3 years previous. Of the 22 known to me I had converted 6 customers in 3 years and of the new introductions 2 were way out of my area. This meant that I had an opportunity to promote myself to new 3 local persons which I did with usual great enthusiasm. The 4 attendances took up 16 hours I never met or came across those 3 people ever again.
Yes Yes Yes I know i cannot measure referrals by members that go on out of my earshot and back in day to day life and obviously that is a factor in favor of attending
The following month I decided to set aside the same mornings as the networking events and try spend that 16 hours of my time in a quiet room with a PC revisiting old ground.
Day 1 spent 4 hours reviewed diary meetings back 2 years & contact info in diary
Day 2 spent 4 hours extracting info from old note books went to a period of 6 months from 3 yrs ago
Day 3 spent 4 hours reviewing old emails from a 12 month period 4 years ago
Day 4 collating the list of information and contacting ex customers/clients from contact database
In the 16 hours spent quietly working I sent out emails reconnecting with long lost clients, making phone calls, reminding ex tenants & landlords about us and saying hello to old business social contacts who had referred friends relatives colleagues to me in the past.
Result. Tailor Made re-acquainted with 300 persons. Responses from 140 and new instructions/inquiries 38.
These figures date back many years ago and are the only ones I have methodically measured. I still continue to practice these type of reviews of existing info. Yes some of those people I recontacted I did know through social networking for business but I do feel the harvest I reap that sits in my records can be more productive.
I am not saying do not go to networking events at all I am simply questioning the value of over attending with the same people.
As always there is a balance to be found and its often worth reminding one self about the options. I am off now to review my diary for Landlords we no longer act for from 5 years ago
article Francis Payne Tailor Made Letting Agency Tailor Made Letting Agency Poole Town Centre office 01202 770040

Wednesday, September 24, 2014

Bournemouth workers target Canford Cliffs in Poole Dorset

Demand from outside of Poole and shortage of flats to rent in upmarket locations
This month has seen high demand for Canford Cliffs rental apartments and interestingly enough the inquiries have been from Bournemouth workers, professional couples who simply want to live in Poole and to be near the sea. This trend has not only been from existing locals but also from new relocation arrivals to the area living in short term company accommodation
Canford Cliffs has some very upmarket modern apartment developments many in very close proximity to the Beach Harbour and the ever popular Sandbanks. For those that work in Bournemouth getting to the the Canford Cliffs area is easy as normally it has no congestion. Passage across to Bournemouth via Branksome Park, Westbourne along the Westcliff is relatively easy and most importantly quick. Also within Canford Cliffs and on the peripheries ie Lilliput Penn Hill and Sandbanks the once sleepy parades have come alive with trendy wine bars, cafes, restaurants, some great places to wind down at the end of a hard days work or good meeting points to kick start a day of exploring beach and harbour .
Jamie Rolls of Tailor Made Poole town office says "its no surprise that people love to live in Poole its getting a real reputation as a lifestyle destination much of this down to the huge harbour and the amount of parkland and scenery. Cycling this area seems to have taken off big time as people take to two wheels and discover harbour beach chines and the Purbecks a few minutes ferry hop from Sandbanks its no wonder professional couples want a piece of it"
If you own a property you are considering renting it out then let Tailor Made Lettings provide you with an analysis of 12 month rentals for your street or postcode area Tailor Made Lettings 01202 770040 website www.tailormadelettings.co.uk

Monday, August 11, 2014

The residential lettings game is your agent minimising the risk or are sales his forte

The professional approach by Tailor Made Letting Agents in Poole Dorset So your a landlord and you hopefully you have found a tenant with a great job and good credit score. So what more can go wrong ? Plenty says Jamie Rolls of Tailor Made Management "In my experience it happens so often where a Landlord deals direct with a tenant that things turn to pot as essentially there can be a clash of personalities over the most minor of issues resulting in failed co-operation" Are you a Landlord who has fallen out with the tenant where the tenant has then gone out of his way to make things as difficult as possible for you directly or through your property agency. Or maybe you are a Landlord and the tenant has fallen out with your Agent. What then?
Residential property management is in many ways a game of chess. A professional experienced rental agent will have come across every possible scenario over many years and learned through their own mistakes or systems what works and what will exacerbate problems as opposed to resolving them. An agent worth his salt will know that in dealing with a rented property issue that tackling the matter in the wrong way can result in total breakdown in communications between all concerned. A letting agent is in-fact only a middle man, yet reality is that he is working for the person that pays him "the owner". The Letting agent therefore must take the role of ambassador to achieve the best result for all concerned. Not easy when your paymaster is the owner yet the tenant is expecting a great service from the agent they chose to rent through.
So the Letting Agent must never fall out with a tenant they must at all costs maintain the communication irrespective of how testing and difficult a tenant may prove to be. The best agents have deaf ears to insults and will simply do what they need to do to make the problem go away. So when a tenant has had no electricity for two days and several electricians cannot find the cause a good agent will ensure that the tenant remains in the loop of every effort made to tackle the issue. Even if its only one line texts or emails. If the tenant can see that there is something happening then it will soften the frustration. Left alone without any news and you may get them festering and be on your way to trading insults, a situation that will leave a barrier between you and the tenant for the rest of the contract.
Maintaining good communication is where a letting agent will excel. At Tailor Made Lettings we have always looked to manage a tenants expectations whilst carrying out the Landlords instructions. The best way to achieve this is to leave very little to chance. The main keyword used in our office is Preconditioning. This means that from day one of marketing a property our policy of preconditioning becomes effective. If an inventory is done attach the carpet cleaning receipt to it and the cleaners bill. In the letter enclosing the inventory mention the clean has been done in readiness for their occupation. prior to the end of the tenancy if they are vacating in a letter make sure you precondition the tenant and recall the cleaning bill suggest that they may like to use the same cleaners where 2 cleaners spent 5 hours cleaning internally. In this way it may mean the tenant will not ask their own cleaning lady to come in for an hour and dust down. This is one example of many where proper management is ensuring a happy ending.
So many times I have been to Letting Agent seminars listened to a speaker then met with fellow agents in the bar and listened to stories of how they do not take any nonsense from a tenant and give them what for. Recently i met an estate agent just going into the property rental business because of the recession, she commented on how after a property inspection she gave the tenant hell because of the state the apartment was in. You can bet your life that the tenant on the firing end of such attitude was belittled and most probably alienated. This means that the Landlords representative may have lost the ability to be able to sensibly deal with the tenant in the future.
Examples The Inspection process My approach to inspections is to drop the tenant a friendly email along the lines of "hi we are due to make a report to the landlord on the progress of the tenancy are there any issues we need to make him aware of. Also advise if we can pop in and do a routine inspection as we would like to confirm to the owner that the apartment is well maintained and would like to send the owner a few pics to support this" Then if an inspection is made and the place is a state, do not go off on one. My line is "thanks for letting us inspect the property it may have been too short notice as photographing it as it was would not reflect well, maybe we can pop back middle next week. What day would be best for you"
The Deposit issue Experience has shown that where good preconditioning has been performed there is less likelihood of fall-outs between parties. Hence prior to a tenant vacating we offer as part of our service a fast track tenant deposit return system where we help the tenant make sure that everything is booked to be done before the hand back day. Again precondition a tenant in a letter suggesting they book a carpet cleaner in early so to avoid stress last minute if none are available. We offer our own people to meet and quote to clean carpet clean or put right any damages. That way we are seen to be working with the tenant to get back the deposit.
Another common error made by many agents renting property is to receive a report from a tenant about some accidental damage. When a tenant reports the damage they often say they will sort it out when they leave and the agent simply thinks yes great make a note of that. This to me is not the correct way to deal with accidental damage. When a tenant leaves a property their minds are usually on the next home not the one they are in. As with all moves costs arise beyond their initial expectations. The last thing a tenant will want to sort out is spending money on the property they are vacating so they move hoping the burnt carpet will have been forgotten. The key here is to tackle the problem on the day you are told about it mid tenancy. Again a letter to thank the tenant for bringing this to your attention and for wanting the matter dealt with and tell the tenant you will send in your carpet man to quote for the damage and you will shop around to find a bargain deal for the tenant. Notify the owner you have sourced a replacement and get the job done ASAP. It means one less issue at the end. These are but a few simple ways in which to tackle matters efficiently. If you have belittled insulted or upset the tenant in anyway then if the day comes he gets made redundant and cannot pay the rent he will simply clam up and avoid having to visit the arrogant agent who he cannot stand.
For the Letting agent Communication is king. I hope you can see that good methodology works and to benefit from such fine tuning can only mean using a specialist property manager. Do you really think the sales agent who dabbles in lettings to pay his stationary bill and rent will have a strategy. Lets face it for the sales agent when the sales market gets busy it will be all hands to the pump. That's the way it is down at the Tailor Made Sandbanks Dorset office and hence we have a separate office and team for rrental management office in Poole town centre.
Tailor Made Letting Agents 234 High Street North Poole Dorset BH15 1DY www.tailormadelettings.co.uk tel. 01202 673454

Thursday, July 31, 2014

Sandbanks property rental strong for luxury homes Poole Dorset

Letting Agents Tailor Made Lettings have rented out Ripplesea a beautiful home on the Sandbanks bay in Poole Dorset
This beautiful home has been rented on long term rental contract and the new occupants will enjoy panoramic harbour views and the bustling waterside activity of Sandbanks.
Tailor Made Lettings are in need of similar luxury homes across the Poole area and recent rentals negotiated have been in Canford Cliffs, Westbourne, Broadstone,Westcliff, Branksome Park, Lower Parkstone all with rents in excess of 2500 per month
Landlords please contact our Poole town office for a rental brochure. The rental market has been very busy in the last 6 months so busy that we have a shortage of property to market. Rents have increase but so has demand Jamie Rolls of Tailor Made quotes
its not uncommon for City people searching for the right property to rent for more than £5000 per month
. Lack of rental property has come about as Landlords cash in on the recent sales boom and buyers have mainly bought to occupy. The selling boom has removed a lot of rented homes from the market and as a result those Landlords that have remained are seeing improved returns. Tailor Made Lettings offer a rental analysis report where owners supply us with the address of the property and brief description. Tailor Made can then provide a report showing rentals over last 12 months in your street adjoining streets or a postcode area . For more info Contact Jamie Rolls 01202 673454 or email jamie@tailormadelettings.co.uk
www.tailormadelettings.co.uk