Poole rental agent specialists Tailor Made lettings maintain office dedicated to rental & management

Dedicated only to the rental market Our Poole Town centre office has been a dedicated rental agency from the day it opened in 1992.

Only once did I attempt to bring in a sales department. It was when my wife decided she would like to return to work. The truth was that adding several selling staff into the mix proved counter productive to my Letting business.

My rentals team are proficient and trained to be accurate administrators. Duties include important logging diarising all manner of events,regulations,important anniversaries,rent due,renewals,gas safetychecks,electricity inspections,new tenancies,expiring tenancies, maintenance,rent increases,inspections,checkouts,checkins,inventories and so much more.

Sales staff I soon found had an aversion to admin and seemed to chat most of the day. They discuss their sales,their strategies and bounce ideas around all day long about getting an instruction or promoting a property or controlling a client, they were mainly working loudly together as a team.The sales people jotted the odd notes down and had very good memory for pursuing finite issues that may or maynot caused sales to falter every aspect shouted across the office for all to hear.

All very well but having two teams in one office was causing my lettings team problems.The answer was tricky as after 12 months I had to tell my wife she had to find alternative premises to work from.

Fortunately for Tailor Made we discovered the Sandbanks Peninsula office and opened up a dedicated sales office in 2001 from where staff referred rental inquiries back to Poole Town centre branch.

Since then our interest in sales at Sandbanks has been sold, yet remains in my wifes family.

With new regulations governing every aspect of renting a property, operating a proper management system is key to dealing with larger volume. Lets face it you would not want your property to be the one that slipped through the net for something important such as building insurance,gas safety,electrical testing or tenancy renewal or notice to quit.

For the last 15 years we have used Gemini (started out as protrack) a property management package that covers every aspect of looking after property.The system is wonderful and speeds up all our processes freeing our time to promote and market empty property.

However we have grown with the system and staff are trained to use it. For instance a new member of accounts it takes approximately 6 months of working supervised to become proficient. The entire team pump in their info and record data on a daily basis. The entire history of your property under management is recorded and important events pop up out of the system at the right time and dates.

Property Management has become more complex and the need now is for specialised staff to perform specific jobs. I have been in the business since 1979 and know that to simply wake up one morning and decide to switch from Estate agency sales to rentals or do both is not conducive to good practice.

When faced with dropping everything and doing a viewing your Estate Agent sales negotiator will be up and gone as this is the reason he took the job to sell and earn large commissions, the fact that he has taken 10 repair calls,a checkout has been delayed, a tenant is locked out of the house and there are nine renewals to be done that afternoon may see the negotiator fade out of sight.

My trained staff attend regular training days and our own in-house training stems from adopted practices and techniques learned from an office with 20 years history as a dedicated rental agency using an expensive software system to make sure things are not missed and all reports are logged. Even for a dripping tap we now click on "choose the property", click choose the contractor, enter an instruction and click to send it to contractor and owner by email.

The job will be shown outstanding until a bill has been received and will disappear off the to-do screen once the bill has been paid. The Tailor Made office in Spain provides Estate Agency sales and although we offer rentals we do so on a Tenant finding service only . No management so essentially Spain is a sales office for the reasons contained above.

Poole rental agent

The rental agent in Poole Town centre committed to the rental market

Tailor Made Lettings is proud that it has remained committed to the rental market and next month will be our 18th year for the Poole town centre office on the Barclays international Round-about at High Street North.

Whilst many of our competitors start off as selling agents who incorporate rentals as a sideline the Tailor Made office located at the end of Longfleet Road Poole has never sold property.

Jamie Rolls managing partner states “our business at Poole town centre is about risk minimization and for this reason each member of staff needs to be trained to specialise in rentals & management” The firm points out that their systems and techniques in minimizing risk has developed over many years resulting in virtually a trouble free management programme. Francis Payne senior partner confirms “ If you permit a troublesome problematic tenant into a property you will end up spending most of your time dealing with problems and too many agents who are inexperienced or simply greedy for commission permit the wrong people to occupy creating a headache for everyone involved. With experience, the correct vetting and the right approach problems are avoidable” Whilst the Tailor Made brand name has become synonymous with high end luxury homes the firm is quick to point out that the Poole office applies the same standards of care and risk minimization to all property be it a 1 bedroom town centre apartment or a 6 bedroom waterside mansion the systems are the same for all and are tried and tested. In 18 years Tailor Made Lettings are probably now one of the largest local letting agents and if you are thinking of renting a property the likelihood is that they will have a number of comparables in your area of Poole to support achieving the maximum rent possible without the property remaining empty for too long.